Refund and Returns Policy

Return and Refund Policy This Return and Refund Policy outlines the terms and conditions governing returns, replacements, and refunds for agricultural products, including seeds and related inputs purchased from the Krishna Seeds website. By placing an order with us, you acknowledge and agree to the terms mentioned in this policy. 1. General Policy (Due to the Sensitive Nature of Agricultural Products) Agricultural products such as seeds, fertilizers, and other farming inputs require careful handling and are highly dependent on external growing conditions. Therefore, our return and refund policy is limited to ensure product quality and safety. 1.1 Non-Returnable Items (Final Sale) All sales of the following products are considered final and are not eligible for return or refund: Seeds Live plants Perishable agricultural products Fertilizers and other farming inputs We do not accept returns or provide refunds for the following reasons: Failure to Germinate: Germination depends on various external factors such as soil quality, climate conditions, watering practices, storage, and cultivation methods, which are beyond our control. Crop Yield Expectations: We do not guarantee crop yield, growth performance, or final harvest outcomes. Change of Mind: Returns or refunds will not be provided due to customer preference changes, incorrect selection, or buyer's remorse. 2. Limited Return & Replacement Eligibility Returns, replacements, or refunds will only be considered in the following situations: The product is physically damaged during transit. The product received is incorrect due to a packing or shipping error. The product received is expired or defective at the time of delivery. 2.1 Return Request Period Customers must initiate a return or replacement request within 2 calendar days (48 hours) from the confirmed delivery date. Requests received after this period may not be eligible for consideration. 2.2 Requirements for Claim Approval To process a return or replacement request, customers must provide: Immediate Notification: Send an email to [email protected] within 48 hours of delivery. Proof of Damage: Provide clear, high-resolution images showing the damaged packaging and the product condition. Product Condition: The product must remain unopened and unused if the issue relates to incorrect delivery or packaging concerns. Once approved, replacement deliveries will be processed and completed within 5–7 business days . 3. Refund Processing After receiving your claim, we will review the submitted details and notify you regarding the approval or rejection of your request. Refund Timeline If your claim is approved, the refund will be initiated within 7 calendar days from the approval date . The refund will be credited to the original payment method used during purchase. Shipping Charges If the refund or replacement is approved due to: Transit damage, or An error from our side, we will refund the product cost along with the original shipping charges. 4. Contact Us For return requests, refund queries, or any clarification regarding this policy, please contact us: Email: [email protected] We recommend customers carefully review product details before placing orders, as agricultural products require specific growing conditions and handling practices for successful cultivation.